St Wilfrid’s C of E Primary School has more than 380 pupils and is located in Haywards Heath, West Sussex.
St Wilfrid’s needed a replacement phone system for their outdated Panasonic model as Panasonic had announced they were discontinuing telephony range, so the school knew their phone system would soon be obsolete. They were also using county council-provided telephone lines that are due to be withdrawn in 2025.
In addition, they wanted to upgrade their ageing and unsupported Wi-Fi network.
For the telephony part of the deployment, swcomms rolled out an Alcatel-Lucent OXO Connect phone system. The school favoured an on-premise solution purchased outright, but wanted the flexibility they assumed was only offered by a cloud-hosted system.
A reliable phone system with excellent voice quality, the OXO Connect offered the flexibility the school wanted via an integrated cloud-based unifications communications app called Rainbow.
We replaced the outdated ISDN channels with SIP voice services supported by the school’s existing internet connection which resulted in immediate saving as they no longer incur phone line rentals, and outgoing calls are free to UK landline and mobile numbers.
Migration to SIP has also prepared for the school for the ISDN switch-off deadline in 2025. The school retained their existing numbers, including direct dial-ins (DDIs) to key staff and departments to relieve pressure on reception staff and call capacity. Before we could deploy the OXO Connect, we upgraded the school’s local area network to support the new handsets, before turning our attention to the Wi-Fi. St Wilfrid’s was using a very old network with their access points about to drop out of support cover.
“Upgrading our telephone system, network switches and Wi-Fi wasn’t without some trepidation, but we were in very good hands, with swcomms providing terrific project management and customer service.”
Steve Miles, business manager
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